ASG have focused on, and invested significant effort in establishing methods, processes, procedures and techniques to support all of our services. Each system has been developed on the basis of industry best practice, tempered by practical experience.

Fundamental to our methodology is the importance of escalation and reporting processes. We have found the key to effectively managing risks, impacts and issues is to clearly identify and address them.

Service Management Methodology (SMM)

Our Service Management Methodology is an ITIL compliant process driven methodology designed to ensure best practice Service Delivery is achieved. The SMM provides the framework for the delivery of infrastructure and application support projects in a Managed Services environment.

Based on our extensive experience delivering managed services, the framework has been designed to be applied to a range of different managed services engagements (of different sizes, structures, and complexities) and to be fully adaptable to meet the specific needs of our customers.

SMM is a comprehensive framework that has been aligned to ISO 20000 (IT Service Management), ITIL, Capability Maturity Model (CMM), and accredited to ISO 9001:2000.

Project Management Methodology (PMM)

Our Project Management Methodology provides a framework for any transition activities, and ongoing continuous improvement projects.

ASG’s project management methodology (PMM) is a concise framework that has been aligned to PMI-PMBOK®, PRINCE2®, CMM, ISO 9001:2000 and Oracle’s AIM Methodology.

Key project management deliverables include:

• Formal Project Execution Plan & Risk Assessment;
• Base-lined Project Plan and Schedule;
• Comprehensive Communications Plan;
• Regular Project Status Reporting; and
• Formally managed risks/issues/changes.