Oracle Application Managed Services (AMS)

The Application managed Service Desk extends to providing Oracle Application and Database support to our clients. ASG offer a number of services, from fully outsourced to ad-hoc support. All our managed services are controlled through the 24*7 service desk, a support manager and a dedicated team of Oracle technology specialists.

Oracle Managed Application Service (3D)

Key Database Support Features

  • Oracle application and database implementation services including installation, upgrades and technical advice on operating system requirements for Oracle software;
  • Pro-active Oracle database administration services including capacity planning, disaster recovery planning, regular database health checks, performance monitoring and tuning;
  • Oracle application and database maintenance services including high availability, backup and recovery, user provisioning, access monitoring, data migration and liaising with Oracle World Wide Support, TAR Management;
  • Qualified and experienced staff – we provide trained professionals with substantial experience in their respective areas of expertise;
  • Telephone, email and web access to database analysts who are experienced in implementing and supporting Oracle Applications;
  • 24/7 help desk;
  • True 24/7 support or out-of-hours support;;
  • Assignment of a dedicated support manager;
  • Regular reporting to keep you informed;
  • Definition of Service Level Agreements and guaranteed Reponses; and
  • HP OpenView and Oracle OEM product set supporting the process.
The-Service-Management-ERP-(3D)