Oracle Application Business and Technical Support, 24*7

The Oracle Applications Service Desk is a call centre service designed to support your use of the Oracle Suite of Applications and associated technology. The service is available to new and existing Oracle Applications users. In providing you with access to our expertise, the Application Service Desk will enhance your business productivity.

Our business and technical support service is based on you providing us with remote access to your environment(s) so that we can provide high quality Functional and Technical Applications advice and support.

Two levels of service are available including a retainer service or an ad-hoc service; all managed through the service desk, your support manager and a dedicated team of Oracle Applications specialists.

Key Application Service Desk Features

• Functional and technical advice and problem resolution for your Oracle Applications implementation. Our support extends beyond Application ‘bug’ resolutions, by helping you with Oracle Applications related business issues and site-specific customisations.
• Assignment of the right resource to resolve issues, for example Financial or CRM specialists or technical consultants who are experienced in specific application areas;
• Telephone, email and web access to business and technical analysts who are experienced in implementing and supporting Oracle Applications;
• 24/7 help desk;
• True 24/7 support or out-of-hours support;
• Assignment of a dedicated Applications support manager;
• Regular reporting to keep you informed;
• Definition of Service Level Agreements and guaranteed Reponses;
• Pro-active research and monitoring to ensure that we can keep you updated on emerging issues that are likely to affect your Oracle Applications versions;
• Liaison and coordination with Oracle World Wide Support to progress software ‘bugs’, TAR Management; and
• HP OpenView product set supporting the process.